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Your peace of mind is foremost in our minds

A family-run business with a reputation built on trust, and a personal service we believe is paramount to our success.

Request a free quote →☎ Call 01708 444 355
Qualified & accredited
Gas Safe
NICEIC
IPHE
City & Guilds
Approved contractors for
Essex & Suffolk Water Living Water
About RSF Group

Family run, built on repeat customers

When booking work with RSF Group, your unique job reference number allows us to track and access all relevant information for your job at every stage on our system, should you require it.

80% of our work is from returning customers, and our reputation has been built on the trust customers have that we will undertake the work, however small or large, with complete professionalism and to the highest standards.

From the moment you call our Office Call Centre we will do our best to ensure that the experience you have builds confidence in us. Larger works are supervised by one of our highly knowledgeable and experienced managers, who will regularly update you and answer any of your queries.

Still a family run business, we pride ourselves on that personal service, which we believe is paramount to our success.

An RSF Group engineer in company sweatshirt holding his ID card
80%of work from returning customers
30+years offering plumbing
20+years approved contractors to Essex & Suffolk Water
Operatives

Who turns up at your door

Every RSF operative meets the same standards.

VettedAll our operatives are fully vetted by the Disclosure and Barring Service (DBS).
Company IDAll our operatives are issued with a photo identification card stating their name.
QualificationsAll our operatives are fully qualified and experienced in their respective trades.
UniformsAll our operatives wear clean corporate uniforms.
VehicleAll our operatives arrive at your property in a recognisable blue and white liveried company vehicle.
Driving licenceAll our operatives have their driving records checked with the DVLA and are fully insured.
Tax & NIAll our operatives have tax and insurance records in place.
InsuranceAll operatives carry public liability insurance by law, to meet with regulations.
Company policies

Clear charges, a VAT invoice and a guarantee

ChargesOur charges are transparent, quoted when you book a job, and clearly shown on quotes and the back of invoices.
InvoiceA VAT invoice will be produced for each job.
GuaranteeWorkmanship is covered by a 12 month guarantee.
Ongoing customer serviceWe are here to assist you and help wherever we can.
Confidentiality

Your details stay yours

Customer detailsUnder no circumstances will any customer’s details be shared, sold or in any way passed on to any third party.
SecurityAny keys left with our operatives to gain access to a property will be kept secure.
Data protectionCustomer information and other records are dealt with strictly in accordance with UK GDPR and the Data Protection Act 2018.

Want to know more about our peace of mind promise?

Contact our office and we’ll be happy to talk to you.

Request a quote →☎ 01708 444 355